Start with the source beside the draft
A finished-looking page can still contain a wrong date, a missing qualification, or a fact carried over from an older document. Review the output with the source material next to it.
Use this routine alongside your agency's own procedures. It is a way to make review consistent, not a replacement for the requirements of the document or your professional judgment.
Apply the same six checks
| Check | Ask |
|---|---|
| Identity | Is this the right client, named insured, entity, location, and recipient? |
| Currency | Are the policy term, quote date, and source versions correct? |
| Accuracy | Do the values and their meaning match the original sources? |
| Completeness | Which required or material details are still missing? |
| Consistency | Do the pages agree with each other and the reviewed source packet? |
| Authorization | Who must approve the next step before submission, issuance, or sharing? |
Check the whole document, not only the fields marked incomplete. A populated field still needs to be correct.
Give an application its own review
For an ACORD draft, check the form and edition first. Then work through each page, comparing populated values with the source.
Look closely at dates, units, household or business details, coverage selections, and the wording of yes-or-no questions. A fact about one subject does not answer a similar-looking question about another.
Leave signatures, attestations, and unsupported answers for the correct person. A draft with many filled fields can still be incomplete.
Ask Relay:
List the unanswered application questions and any values that conflict with the sources. Separate what I need to confirm with the client from what our agency needs to review.
Check a proposal against the carrier quotes
Confirm that the premiums, limits, deductibles, and conditions match the reviewed carrier documents. Include relevant fees and explain any comparison that is not like for like.
Read the recommendation as though you are the client. Is it clear why you recommend that option? Are important tradeoffs visible? Does the next step match what the client can actually do?
The recommendation should be yours. Edit wording that overstates certainty or hides a qualification.
Check a certificate against both the policy and the request
Use the original certificate request as well as the policy documents. Verify the holder's exact details, named insured, insurers, policy numbers, dates, and limits.
Check requested wording and status against the relevant policy documents and endorsements. Do not treat a request itself as proof that the policy supports it.
Relay prepares a draft. Complete authorization, issuance, delivery, and recordkeeping through your agency's process.
Make a correction, then inspect the export
Edit directly in the draft. After downloading the PDF, open that file and verify the change appears in the correct place.
Check that all pages are present, text is legible, and no field is clipped or accidentally omitted. The downloaded document is what the next person will see.
Keep the reviewed version with the client file according to your agency's procedure.
Use repeated corrections to improve the workflow
Keep a short log with the field, source, correction, and reason. Distinguish an incomplete source from an extraction error or an unclear instruction.
If the same issue repeats, fix the source packet or request and run another familiar case. Do not add volume until checking the work takes less effort than doing it again.