Connections

Keep your systems. Give the work one place to move.

Start with the Outlook inbox your agency already uses. Relay prepares incoming email and attachments while your AMS stays in place. Gmail is available to selected agencies in private preview.

  • Microsoft 365 / Outlook: Available now · guided setup
  • Gmail / Google Workspace: Private preview · guided setup
  • Applied Epic, EZLynx, AMS360, and more: Works alongside

Guided setup. Human review at every step.

RelayConnections
Preparing incoming work

Outlook

Waiting

Attachment

Waiting

CSR review

Waiting

Available now · guided setup. Scoped access your agency controls.

Prepared in Relay

New request received

Outlook

dec-page.pdf read

Attachment

Client brief prepared

CSR review

The work is prepared. Your AMS stays in place.

Gmail / Google WorkspacePrivate preview
Your AMSWorks alongside

An illustrative Outlook workflow. Connection availability is labeled below.

Connection status

Familiar systems. Clear expectations.

A familiar logo does not always mean a live data sync. Every connection is labeled by what it can do today.

Agency inbox

Begin with the email your team already works from.

  • Microsoft 365 / OutlookAvailable now · guided setup

    Connect Microsoft 365 or Outlook through guided setup. Relay can read incoming agency email and attachments with scoped access your agency controls.

  • Gmail / Google WorkspacePrivate preview · guided setup

    Gmail and Google Workspace are available to selected agencies in a guided private preview.

The AMS you already know

Keep your management system in place while Relay organizes the work around it.

  • Applied EpicWorks alongside

    Relay works alongside Applied Epic. General two-way data synchronization is not implied.

  • EZLynxWorks alongside

    Relay works alongside EZLynx. General two-way data synchronization is not implied.

  • Vertafore AMS360Works alongside

    Relay works alongside Vertafore AMS360. General two-way data synchronization is not implied.

  • HawkSoftWorks alongside

    Relay works alongside HawkSoft. General two-way data synchronization is not implied.

  • NowCertsWorks alongside

    Relay works alongside NowCerts. General two-way data synchronization is not implied.

  • AgencyZoomWorks alongside

    Relay works alongside AgencyZoom. General two-way data synchronization is not implied.

Configured workflows

Agency-specific links and portal work are scoped before they are turned on.

  • Custom AMS linksPilot

    Selected agencies can pilot links from Relay work back to the matching record in their AMS.

  • Carrier portal workflowsConfigured for your agency

    Carrier portal workflows are configured for each agency's supported carriers, lines, and states.

Product names and logos belong to their respective owners. Their appearance here describes the agency systems Relay can work alongside and does not imply partnership, endorsement, or a general two-way integration.

What it does

The job, in plain terms

Begin with Outlook

Connect Microsoft 365 or Outlook through guided setup. Relay can read incoming agency email and attachments with scoped access your agency controls.

Bring Gmail into the preview

Gmail and Google Workspace are available to selected agencies in a guided private preview.

Keep your AMS in place

Relay works alongside Applied Epic, EZLynx, Vertafore AMS360, HawkSoft, NowCerts, and AgencyZoom. Their appearance does not imply general two-way synchronization.

Configure the workflows that fit

Selected agencies can pilot links from Relay work back to the matching record in their AMS. Carrier portal workflows are configured for each agency's supported carriers, lines, and states.

Who it’s for

Sound like your agency?

Outlook agencies that want incoming work prepared

Teams that want to keep their current AMS

Owners evaluating a Gmail private preview

Agencies with carrier workflows that need guided configuration

The pipeline

Where it fits

Connections feed every step of the pipeline. Whatever system the client info lives in, it lands in the same record.

FAQ

Common questions

Which email connection is available today?+

Microsoft 365 / Outlook is available now · guided setup. Gmail and Google Workspace are in a guided private preview for selected agencies.

Does Relay integrate with my AMS?+

Relay works alongside Applied Epic, EZLynx, Vertafore AMS360, HawkSoft, NowCerts, and AgencyZoom. We do not claim a general two-way AMS sync. Selected agencies can pilot links back to matching AMS records.

How do carrier portal workflows connect?+

Carrier portal workflows are configured for each agency's supported carriers, lines, and states.

How is access secured?+

Email connections use scoped access your agency controls and can revoke. Agency-specific portal workflows are reviewed during guided setup. The security page has the full picture.

Get started

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