Know what changed before your client asks.
Bring the expiring policy, renewal documents, and client updates together. Prepare the questions and options that make the renewal conversation useful.
Start with the work on your desk.
A landscaping client is coming up for renewal. The file includes the expiring policy, a renewal offer, and notes about a new truck and a different mix of work. Before your team decides whether to remarket, it needs a clear account review. Relay can help organize that comparison from the documents you provide.
What you bring
Both policy periods
Identify the expiring policy and the proposed renewal, including relevant schedules, forms, and endorsements. A declarations comparison can surface changes, but it may not explain every difference in the policy wording.
What changed in the business
Bring the client's actual updates: vehicles, employees, payroll, locations, services, ownership, or contracts. Keep an estimate labeled as an estimate and an unconfirmed note labeled as a question.
The producer's review priorities
State the deadline and what needs attention on this account. The agency decides whether to retain, ask the incumbent for changes, or seek alternatives. Do not substitute a universal premium threshold for that judgment.
What you get back
A renewal change brief
A clear comparison of what the supplied documents show, with enough source context for the producer to check material differences. Distinguish a missing document from a confirmed change in terms.
An account update checklist
The client's reported changes matched against the renewal information, plus facts that still need confirmation. The new truck should not disappear just because it is absent from the expiring schedule.
A focused next conversation
A producer brief and a client-question draft that address this account. If alternatives are needed, the reviewed source packet can support the next submission or a comparison of returned quotes.
A request you can use
Compare the expiring policy and renewal offer for this client. List changes in premium, limits, deductibles, terms, and conditions that the supplied documents show. Separately list the client's reported changes and anything not yet confirmed in the renewal. Prepare a brief for our producer and a draft of the questions we should ask the client.
Your review before the next step
- Verify that the comparison uses the intended policy periods and correctly identifies any amended or revised offer.
- Check schedules and relevant endorsements where a material issue cannot be established from declarations alone.
- Keep the producer's recommendation distinct from the factual comparison. A higher premium does not, by itself, decide the best next step.
Pick one renewal where the client has reported a change. Judge the result by whether the producer can act on the brief and whether the client is asked a clearer set of questions.
Plan the renewal workflowMake the first workflow useful.
- Start from the agency's actual renewal queue and ownership rules. This preparation workflow does not require a new generic ninety-day campaign or a separate system of record.
- Save the reviewed comparison with the source periods and final recommendation. Another team member should be able to understand what was considered when the client calls back.
- If you remarket, reuse confirmed facts and retain the history of requested changes. Measure whether that handoff avoids collecting or typing the same account information again.
Start with a configured workflow and sources your team can check. Keep your AMS as the system of record and review work before it is submitted, issued, or shared.
Put it into practice.
Ask about the client file
Find answers in the supplied policy documents and inspect the relevant source.
Prepare the renewal proposal
Bring reviewed options and the producer's recommendation into an editable client document.
Review AI-generated work
Use practical checks for dates, sources, coverage details, and exported documents.
Your next step starts with one email.
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