Loss Runs
Loss runs: how agencies request them, carrier by carrier.
Every carrier handles loss run requests differently. This directory collects the request route for each one, verified against the carrier's own public pages, plus a template and checklist that work everywhere.
What loss runs are
A loss run is the carrier's official report of an insured's claim history: every claim on a policy, with dates, status, and paid and reserved amounts. Underwriters ask for them on almost every commercial account you remarket, usually three to five years of history. The catch is that only the carrier can produce them, and every carrier has its own way of taking the request.
That is what this hub is for. Each carrier page below lists the request route we could verify from the carrier's own public pages, what to include so the request does not bounce, and what to do when you are not the agent of record.
A request template that works
Most carriers accept a plain written request as long as it identifies the policy and the requester. Copy this, fill in the brackets, and send it through whatever channel the carrier page lists.
[Date] [Carrier name] Attn: Loss Run Requests / Policyholder Services Re: Loss run request Named insured: [Named insured, exactly as it appears on the policy] Policy number(s): [Policy numbers] Policy period(s): [Effective and expiration dates for each policy] To whom it may concern, Please provide currently valued loss runs for the policies listed above, covering the past [three to five] policy years. Please include open and closed claims with paid and reserved amounts. [If you are not the agent of record: A signed letter of authorization from the named insured is attached.] Please send the reports to the contact below, and let us know if you need anything else to process this request. Thank you, [Producer or CSR name] [Agency name] [Agency phone] [Agency email]
What to include
Incomplete requests are the number one reason loss runs take weeks instead of days. Before you send anything, check that the request covers all of this:
- Named insured, exactly as it appears on the policy
- Policy number(s) and the policy periods for each
- Years of history requested (three to five is standard)
- Lines of business you need reports for
- Your agency name, and producer code if you are the agent of record
- A signed letter of authorization from the insured if you are not the agent of record
- Where to send the reports (a monitored agency email, not a personal inbox)
The directory
51 carriers and counting
Acuity
Acuity is a mutual insurer headquartered in Sheboygan, Wisconsin, writing personal and commercial lines through a network it puts at more than 30,000 independent agents. Loss run requests come up most often on commercial accounts being remarketed.
AIG
AIG is a global commercial property and casualty insurer distributing through retail and wholesale brokers. Loss run requests usually involve commercial casualty, property, or specialty placements, and larger accounts often already have portal access to their own claims data.
Allstate
Allstate is one of the largest personal lines insurers in the US. It sells mainly through exclusive Allstate agents and its direct channel, not through independent agencies. Its independent agent business runs through National General, an Allstate company, so an Allstate-branded policy sold by an independent agency is often National General paper. Check the dec page before you decide where to send the request.
AmTrust
AmTrust is one of the largest workers compensation writers in the US, and it also writes commercial package, commercial auto, and specialty lines through independent agents. Loss run requests usually come up when a workers comp or package account is being remarketed.
Attune
Attune is a platform for independent agents placing small commercial business. It writes businessowners' (BOP), workers' compensation, general liability, professional liability, flood, and cyber, with policies issued through its carrier partners. Loss run requests usually come up when you are remarketing an account you already service on the platform.
Auto-Owners
Auto-Owners Insurance, based in Lansing, Michigan, writes personal and commercial lines through independent agents, with more than 100 claim offices across its 26 operating states. Loss run requests come up most on commercial package, auto, and workers comp accounts being remarketed.
Berkley (W. R. Berkley Corporation)
W. R. Berkley Corporation is one of the largest commercial lines property and casualty insurers in the US, and it is deliberately decentralized: 60 distinct businesses, each focused on a niche, industry, or region. That structure matters for loss runs. There is no central Berkley loss run desk. The operating unit that issued the policy services it, so your first step is reading the unit name off the dec page (BerkleyNet, Berkley Select, Berkley Service Professionals, and so on).
Berkshire Hathaway GUARD
Berkshire Hathaway GUARD writes workers compensation and other commercial lines for small and mid-size businesses, exclusively through appointed independent agents. Loss run requests most often come up when a comp or package account is being remarketed.
biBERK
biBERK sells small business insurance directly to business owners, with no agents or brokers in the middle. It is part of the Berkshire Hathaway Insurance Group and writes workers' compensation, businessowners' (BOP), general liability, professional liability, commercial auto, umbrella, and cyber. Because there is no agent of record, the business owner requests their own loss runs.
Bristol West
Bristol West is a non-standard personal auto insurer and part of the Farmers Insurance group. It writes higher-risk private-passenger auto through independent agents.
Central Insurance
Central Insurance was founded as Central Mutual Insurance Company in 1876 and is still headquartered in Van Wert, Ohio, with a wholly owned stock affiliate, All America Insurance Company. It writes personal and commercial coverage in 25 states, exclusively through independent agents. Loss run requests most often come up on commercial accounts being remarketed.
Chubb
Chubb is one of the largest commercial P&C writers in the US, distributing commercial and personal lines through appointed agents and brokers. Loss run requests come up most on package, commercial auto, workers comp, and specialty accounts being remarketed.
Cincinnati Insurance
The Cincinnati Insurance Companies write commercial and personal lines through appointed independent agencies. Loss run requests come up most on commercial package, auto, and workers comp accounts at remarketing time.
CNA
CNA is a commercial lines carrier writing through appointed independent agents and brokers, with a heavy book in small business, middle market, and professional lines. Loss run requests usually come up when a commercial account is being remarketed or hitting a hard renewal.
Coterie Insurance
Coterie Insurance is a small commercial carrier that sells through independent agents, writing businessowners' (BOP), general liability, professional liability, and workers' compensation. Loss run requests come up when you remarket a Coterie account or move one to a new carrier.
Dairyland
Dairyland is the nonstandard auto and motorcycle brand underwritten by a member of the Sentry Insurance Group, and it sells through independent agents. Sentry Insurance Group carries an A+ (superior) AM Best rating. Because Dairyland is a personal lines book, what you usually need is claim history or proof of prior insurance for a driver you are requoting, not a commercial-style loss run.
Donegal
Donegal Insurance Group is a Pennsylvania based group that writes personal, commercial, and farm business through independent agents. Its agent tools are split across three platforms, WritePro, WriteBiz, and WriteFarm, so you sign in to the one that matches the account. Loss run requests most often come up on commercial and farm accounts being remarketed.
EMC Insurance
EMC Insurance is a mutual insurance company that has partnered with local independent agents for more than a century and writes business insurance in more than 40 states, with commercial property, liability, workers compensation, and business owners policies among its core lines. Loss run requests usually come up when a commercial account is being remarketed or a new market wants claim history before quoting.
EMPLOYERS
EMPLOYERS is a monoline workers compensation carrier focused on small businesses, distributed through independent agents. Because it writes one line, nearly every loss run request is a workers comp history pull for a remarket or renewal.
Erie Insurance
Erie Insurance (ERIE) is a regional P&C carrier based in Erie, Pennsylvania that sells personal and commercial lines through local independent agents. Loss run requests come up most on commercial package, auto, and workers comp accounts being shopped at renewal.
Foremost
Foremost is a specialty personal-lines insurer and part of the Farmers Insurance group. It writes manufactured and mobile home, specialty homeowners, landlord and vacant property, motorcycle, RV, and boat, among other lines.
Frankenmuth
Frankenmuth Insurance is a Michigan based mutual that writes personal and commercial lines through independent agents. It is one of the few regional carriers that publishes a how-to on loss runs: the agency blog post 'How to obtain a Loss Run' includes a step-by-step PDF from Agency Services.
Grange Insurance
Grange Insurance is a Columbus, Ohio mutual carrier that writes auto, home, and business coverage for more than 675,000 customers across 13 states, exclusively through independent agents. Its Wisconsin affiliate Integrity Insurance runs on the same agent channel. Loss run requests most often come up on commercial accounts being remarketed.
Great American Insurance Group
Great American Insurance Group is a Cincinnati-based specialty commercial property and casualty carrier, a member of American Financial Group, writing through dozens of specialty divisions. Loss runs come up most often when remarketing a specialty commercial account.
Hippo
Hippo is a home insurance agency, not a traditional carrier. It sells homeowners policies underwritten by affiliated and non-affiliated carriers, and it handles service through the Hippo Portal and Hippo Home app. Loss runs are a commercial-lines term. On a personal home policy, the equivalent is your property claims history, which lives in the CLUE database and on your Hippo account.
Hiscox
Hiscox is a specialty insurer focused on small business and the self-employed. It writes professional liability, general liability, business owner's policies, and cyber, selling both direct to customers and through agents on its Hiscox NOW partner platform.
ICW Group
ICW Group is an insurer group best known for workers compensation, written through appointed independent agents. It is one of the more self-serve carriers on loss runs: both the agent portal and the policyholder portal can produce them without a phone call.
Kemper
Kemper distributes through independent agents, but it routes agent access by line of business. Its continuing lines are Kemper Auto, its specialty and nonstandard auto book, and Kemper Life. Loss run requests most often come up on a Kemper Auto account being remarketed.
Liberty Mutual
Liberty Mutual is a global P&C carrier writing small commercial, midsize and large commercial, surety, and personal lines. Since April 25, 2026 its personal lines sold through independent agents, formerly branded Safeco, also carry the Liberty Mutual name. Loss run requests come up most on small commercial and workers comp accounts being remarketed.
Markel
Markel is a specialty insurer that writes commercial lines like workers' compensation, general liability, and professional and management liability through independent agents and brokers. Loss run requests usually come up when you are remarketing a commercial account and need the claim history to shop it.
Mercury Insurance
Mercury Insurance writes personal auto and home plus business owners and business auto policies through independent agents, with a heavy concentration in California. Loss run requests most often come up on Mercury business owners and commercial auto accounts being remarketed.
National General
National General, an Allstate company, is Allstate's independent agent channel. It writes personal and commercial auto, RV, motorcycle, home, and specialty lines through one of the largest independent agent networks in the country. Loss run requests most often come up on commercial auto and nonstandard auto accounts being remarketed.
Nationwide
Nationwide is a major US P&C carrier that sells personal and commercial lines through independent agents. Loss run requests show up most on commercial package, auto, and workers comp accounts at renewal, and Nationwide gives appointed agents self-serve loss reporting inside its Agent Center portal.
NEXT Insurance (ERGO NEXT)
NEXT Insurance writes small business coverage (general liability, professional liability, workers' compensation, commercial auto, and more) and sells both direct and through appointed agents. Munich Re's ERGO Group completed its full acquisition of NEXT on July 1, 2025, and the company now operates as ERGO NEXT. Policyholders manage most tasks online, including proof of insurance and claims.
Penn National
Penn National Insurance is a Harrisburg, Pennsylvania carrier that writes personal and commercial lines through independent agents. Loss run requests most often come up on commercial accounts being remarketed, especially workers comp and commercial auto.
Philadelphia Insurance Companies (PHLY)
Philadelphia Insurance Companies (PHLY) is a commercial property and casualty carrier, part of Tokio Marine Group, headquartered at One Bala Plaza in Bala Cynwyd, PA. It writes specialty commercial niches like human services, nonprofits, sports, and real estate, so loss run requests usually involve those books at remarketing time. PHLY policy numbers commonly start with PHPK.
Pie Insurance
Pie Insurance is a workers compensation specialist for small businesses, sold direct and through appointed agency partners. It is one of the few carriers that publishes a dedicated loss run request email on its public site, so this one is unusually straightforward.
Progressive
Progressive is one of the largest personal and commercial auto writers in the US, distributing through independent agents alongside its direct channel. Loss run requests most often come up on commercial auto accounts being remarketed.
RLI
RLI is a specialty property and casualty and surety insurer that writes through independent agents and brokers. Loss run requests come up most on the commercial and casualty accounts you are remarketing.
Safeco
Safeco no longer exists as a brand. Liberty Mutual retired the Safeco name on April 25, 2026 and now markets all of its personal lines under the Liberty Mutual brand. Policies were not changed and insureds kept their agents, so a request that used to go to Safeco now goes through Liberty Mutual's independent agent channel.
SECURA
SECURA Insurance is a mutual insurer based in Neenah, Wisconsin, writing business, farm and agribusiness, special events, and nonprofit coverage through independent agents in 13 states. Loss run requests usually come up when one of those commercial or farm accounts is being remarketed.
Selective
Selective Insurance writes standard commercial and personal lines through independent agents, plus flood through a separate program and excess and surplus lines through Selective Risk Managers. Loss run requests most often come up on commercial package, workers comp, and commercial auto accounts being remarketed.
Society Insurance
Society Insurance is a mutual carrier headquartered in Fond du Lac, Wisconsin, that deliberately writes only a few industries, hospitality above all: restaurants, bars, and similar operations, sold through independent agents. Loss run requests usually come up when one of those hospitality accounts is being remarketed.
State Auto
State Auto is a Columbus, Ohio based super-regional carrier that wrote personal and small commercial coverage in 33 states through roughly 3,400 independent agencies. Liberty Mutual completed its acquisition of State Auto Group on March 1, 2022.
The Hanover
The Hanover Insurance Group is a national property and casualty carrier headquartered in Worcester, Massachusetts. It distributes through independent agents and writes personal lines, core commercial, and specialty business. Loss run requests usually come up when a commercial account is being remarketed at renewal.
The Hartford
The Hartford is a major small commercial and middle market writer that distributes through independent agents. It is one of the few carriers that documents loss-run access publicly: agents pull loss runs inside its Electronic Business Center, and the company site carries a plain-language loss-run explainer for insureds.
Travelers
Travelers is one of the largest commercial lines writers in the US and distributes through independent agents. Loss run requests come up constantly on commercial accounts being remarketed, and Travelers is one of the carriers where agents can generate the report themselves instead of waiting on a service queue.
Utica National
Utica National Insurance Group is a New Hartford, New York carrier that writes personal and commercial lines through independent agents, with a well known agents' errors and omissions program. Policies are issued by member companies such as Utica Mutual, Graphic Arts Mutual, and Republic-Franklin, so the issuing company name on the dec page matters when you request loss runs.
West Bend
West Bend Insurance Company, the Wisconsin mutual behind The Silver Lining brand, writes personal and commercial lines through more than 1,500 independent insurance agencies in 14 states, mostly across the Midwest. Loss run requests mostly come up on commercial accounts headed back to market.
Westfield
Westfield began as Ohio Farmers Insurance Company in 1848 and still runs out of Westfield Center, Ohio. It writes personal lines plus commercial business (small business, middle market, agribusiness, surety) through a network of more than 1,000 independent agencies. Loss run requests most often come up when a commercial account is being remarketed.
Zurich North America
Zurich North America is the US arm of Zurich Insurance Group, writing commercial property and casualty for middle market and large corporate accounts. Loss run requests usually come up when a commercial account is being remarketed or when an underwriter asks for currently valued history.
Every carrier page in this directory is verified against the carrier's own public pages and dated. When a carrier does not publish a request route, we say so instead of guessing. See how we source content.
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