How to request loss runs from Acuity.
Acuity explicitly lists loss runs in its Agent Center. For an account your agency services, that gives your team a documented place to begin without sending a request to an unverified inbox.
Documented report route
How to request
Agent portal
Open the Agent Center from Acuity's official agent login page. Its Find Policy & Claim Info section lists loss runs alongside policy documents and claims information. The public page confirms the feature but does not give a report menu path.
Phone
Acuity lists 800-242-7666 on its agent page. Use this general contact for help locating the right service team; it is not labeled a dedicated loss-run desk.
Prepare your request
Use these details to organize the request, then follow the carrier's required fields and release process.
- Your agency's Acuity account access and any policy periods missing from the report
- Named insured and policy numbers copied exactly from the policy documents
- The exact policy periods and report valuation date requested by the receiving underwriter
- Your agency contact details and the permitted delivery recipient, confirmed with the carrier
- Any release or authorization documents the carrier specifically requires for your requester role
Sources and verification
Public carrier sources were rechecked on September 5, 2026. They explicitly describe the request or report feature listed here. No account was accessed and no report request was submitted. The preparation checklist is agency guidance, not a substitute for the carrier's current required fields. Source review date: 2026-09-05.
Common questions
Does Acuity document loss runs in its portal?
Yes. The Agent Center page names loss runs among the available policy and claim information. It does not specify which policy years every user can access.
What should I check before requesting Acuity loss history?
Check that the account is visible under your agency's access. A missing report can be an access or policy-period issue; ask Acuity to confirm rather than treating it as no losses. Confirm the report years and valuation date the receiving underwriter needs before ordering it.
Part of the Relay loss run directory. Updated 2026-09-05. See how we source content.
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