How to request loss runs from AIG.
AIG lists two different tools relevant to claims history: myAIG Portal for North America for loss-run generation, and IntelliRisk for claims data and reporting. Use the tool assigned to the account; access to one AIG portal does not establish access to every policy.
Documented report route
How to request
Agent portal
AIG's public login navigation explicitly describes myAIG Portal for North America as a place to generate loss runs. Follow that named portal from AIG's site for accounts your agency is authorized to access.
Agent portal
IntelliRisk provides claims data and reporting for clients, brokers and risk managers. For an account already using IntelliRisk, confirm the required report and valuation date with its account administrator.
Phone
The IntelliRisk Help Center publishes 800-767-2524, Monday through Friday, 9 a.m. to 6 p.m. ET. This is platform support, not a dedicated loss-run fulfillment line.
Prepare your request
Use these details to organize the request, then follow the carrier's required fields and release process.
- The account's assigned AIG portal and the line of business for each requested policy
- Named insured and policy numbers copied exactly from the policy documents
- The exact policy periods and report valuation date requested by the receiving underwriter
- Your agency contact details and the permitted delivery recipient, confirmed with the carrier
- Any release or authorization documents the carrier specifically requires for your requester role
Sources and verification
Public carrier sources were rechecked on September 5, 2026. They explicitly describe the request or report feature listed here. No account was accessed and no report request was submitted. The preparation checklist is agency guidance, not a substitute for the carrier's current required fields. Source review date: 2026-09-05.
Common questions
Which myAIG portal is relevant?
AIG labels the North America portal with loss-run generation. Its Multinational portal has a different description. Follow the account's assigned access instead of choosing a portal by name alone.
What if my agency does not have access?
Ask the servicing AIG contact which request and authorization process applies. Do not assume a general letter of authorization creates portal access.
Part of the Relay loss run directory. Updated 2026-09-05. See how we source content.
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