How to request loss runs from Central Insurance.
Central's contact page separates customer service, claims and IT support. Choose the team for the problem you actually have: a login problem is different from ordering policy loss history.
Request guidance
Where to start your request
Phone
Central lists Customer Services at 800-786-9052 and Claims at 888-263-2924. Describe the historical report you need and ask for the correct fulfillment channel. Neither is labeled a dedicated loss-run desk.
Carrier rep
General guidanceAsk your Central servicing contact for an account your agency manages to confirm the loss-history request process for the specific policy and years. This is a suggested service route; the public sources below do not document a self-service loss-run download.
Prepare your request
Use these details to organize the request, then follow the carrier's required fields and release process.
- Whether the issue is account access, an existing claim or a historical policy report
- Named insured and policy numbers copied exactly from the policy documents
- The exact policy periods and report valuation date requested by the receiving underwriter
- Your agency contact details and the permitted delivery recipient, confirmed with the carrier
- Any release or authorization documents the carrier specifically requires for your requester role
Sources and verification
- Central Insurance agents page (Agents Access login)
- Central Insurance contact page
- Central Insurance claims service page
Public carrier sources were rechecked on September 5, 2026. They support the named service or account entry points only. A specific self-service loss-run feature, dedicated fulfillment channel and delivery time were not verified. The preparation checklist is agency guidance, not a substitute for the carrier's current required fields. Source review date: 2026-09-05.
Common questions
Should I use Central's loss-notice email?
Central labels that address for reporting claims. This guide does not treat it as a loss-run request inbox.
Is Agents Access the same as myCentral?
Central has agency and policyholder entry points. Confirm the appropriate account access with Central; their public login pages do not establish a specific loss-run download workflow.
Part of the Relay loss run directory. Updated 2026-09-05. See how we source content.
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