How to request loss runs from Cincinnati Insurance.
Cincinnati publishes different contacts for agency portal access and routine business policy service. Use that distinction to avoid sending a loss-history request to a technical help desk.
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Where to start your request
Phone
Cincinnati's agents page lists IT Customer Support at 866-513-1133 for agency portal access. Use it for sign-in problems, not as a loss-run fulfillment channel.
Phone
Cincinnati's contact page lists Business Policy Services at 888-242-8811 for routine policy service. Ask that team or the servicing agency to confirm the historical-report request process.
Carrier rep
General guidanceAsk your Cincinnati underwriting or field service contact to confirm the loss-history request process for the specific policy and years. This is a suggested service route; the public sources below do not document a self-service loss-run download.
Prepare your request
Use these details to organize the request, then follow the carrier's required fields and release process.
- The relevant Cincinnati business policy and whether the blocker is portal access or report fulfillment
- Named insured and policy numbers copied exactly from the policy documents
- The exact policy periods and report valuation date requested by the receiving underwriter
- Your agency contact details and the permitted delivery recipient, confirmed with the carrier
- Any release or authorization documents the carrier specifically requires for your requester role
Sources and verification
Public carrier sources were rechecked on September 5, 2026. They support the named service or account entry points only. A specific self-service loss-run feature, dedicated fulfillment channel and delivery time were not verified. The preparation checklist is agency guidance, not a substitute for the carrier's current required fields. Source review date: 2026-09-05.
Common questions
Does a CinciLink login confirm report access?
The public agents page confirms portal access, not a specific loss-run feature or history range. Ask the servicing team to confirm access to the requested periods.
What should I check before requesting Cincinnati loss history?
State whether you need a business policy history report or help signing in. Those requests have different published support contacts. Confirm the report years and valuation date the receiving underwriter needs before ordering it.
Part of the Relay loss run directory. Updated 2026-09-05. See how we source content.
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