Loss Runs
How to request loss runs from Frankenmuth.
Frankenmuth Insurance is a Michigan based mutual that writes personal and commercial lines through independent agents. It is one of the few regional carriers that publishes a how-to on loss runs: the agency blog post 'How to obtain a Loss Run' includes a step-by-step PDF from Agency Services.
How to request
Agent portal
Appointed agents pull loss runs through iBIS Agency Services, the agent portal at secure.fmins.com/agencylogin, linked from the fmins.com agents page. Frankenmuth's published 'How to obtain a Loss Run' post walks through the steps and notes that some agency management systems can pull the reports through a real-time service option.
Phone
Frankenmuth's published main lines are 989-652-6121 and 800-234-1133, Monday through Friday, 8 AM to 5:30 PM ET. They are general lines, not a dedicated loss-run desk. Use them to reach agency services if you cannot find the report in the portal.
Carrier rep
General guidanceIf a report is not available self-serve for your line, request it through your Frankenmuth underwriter or agency services contact.
What to include in your request
- Named insured exactly as it appears on the policy
- Policy number(s) and the policy periods you need
- Years of history requested (three to five is standard)
- Your agency name and producer code if you are the agent of record
- A signed letter of authorization from the insured if you are not the agent of record
Sources and verification
- Frankenmuth Insurance: How to obtain a Loss Run
- Frankenmuth agents page (iBIS Agency Services portal)
The iBIS Agency Services portal, the loss-run how-to post, and the published phone lines were verified on fmins.com. The how-to page renders its body by script, so the step-by-step detail lives in Frankenmuth's PDF behind that page. No turnaround time is published, so none is listed here. Verified 2026-07-11.
In Relay
LiveWhen the loss runs arrive, Relay reads them into structured claim data. See Document Parsing →
Common questions
Does Frankenmuth publish instructions for pulling loss runs?
Yes. The Frankenmuth agency blog has a post titled 'How to obtain a Loss Run' with a step-by-step PDF from Agency Services. Start there, then log in at iBIS Agency Services.
Can I get Frankenmuth loss runs if I am not the agent of record?
Not directly. Either the insured requests their own claim history through Frankenmuth's published customer channels, or you submit a signed letter of authorization from the insured with your request.
Part of the Relay loss run directory. Updated 2026-07-11. See how we source content.
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