How to request loss runs from Great American Insurance Group.
Great American's November 2024 Agent Portal FAQ documents loss-run access in three account views. It also calls out policy permissions, which can explain why one team member sees the action and another does not.
Published carrier guide
How to request
Agent portal
The FAQ lists View Loss Run from the policy's Actions menu, the Policy Details page, or Billing Summary's Action menu. The billing-view option requires full policy permissions. Confirm that the policy is in the portal and covered by your access.
Carrier rep
General guidanceAsk the servicing Great American division for policies outside the documented Agent Portal to confirm the loss-history request process for the specific policy and years. This is a suggested service route; the public sources below do not document a self-service loss-run download.
Prepare your request
Use these details to organize the request, then follow the carrier's required fields and release process.
- The servicing division and whether the user has full policy permissions
- Named insured and policy numbers copied exactly from the policy documents
- The exact policy periods and report valuation date requested by the receiving underwriter
- Your agency contact details and the permitted delivery recipient, confirmed with the carrier
- Any release or authorization documents the carrier specifically requires for your requester role
Sources and verification
The November 2024 carrier PDF was rechecked. Menu instructions are dated published guidance; no authenticated account or report generation was tested. The preparation checklist is agency guidance, not a substitute for the carrier's current required fields. Source review date: 2026-09-05.
Common questions
Why is View Loss Run missing from Billing Summary?
The FAQ ties that option to full policy permissions. Ask your agency administrator to check access before assuming the carrier has no report.
Does this apply to every Great American division?
The evidence is the named Agent Portal FAQ. Confirm the servicing division and portal for your policy; do not apply these menus to an unrelated division's system.
Part of the Relay loss run directory. Updated 2026-09-05. See how we source content.
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