How to request loss runs from Hippo.
Hippo's claims page tells customers to check which carrier is named on their policy. Do that first: the appropriate history request can depend on the policy's actual carrier, not just the Hippo brand.
Request guidance
Where to start your request
Phone
Hippo's contact page lists agent support at 650-426-0546 and customer support at 800-585-0705. Ask which team handles the required policy history for the named carrier. These are general support contacts.
Carrier rep
General guidanceHippo's claims page directs customers who are unsure of their carrier to check the policy or contact support. Its app and portal provide claim functions, but the public pages reviewed do not document a complete multi-year loss-run download.
Prepare your request
Use these details to organize the request, then follow the carrier's required fields and release process.
- The actual carrier named on the Hippo policy, plus the policy terms requested
- Named insured and policy numbers copied exactly from the policy documents
- The exact policy periods and report valuation date requested by the receiving underwriter
- Your agency contact details and the permitted delivery recipient, confirmed with the carrier
- Any release or authorization documents the carrier specifically requires for your requester role
Sources and verification
Public carrier sources were rechecked on September 5, 2026. They support the named service or account entry points only. A specific self-service loss-run feature, dedicated fulfillment channel and delivery time were not verified. The preparation checklist is agency guidance, not a substitute for the carrier's current required fields. Source review date: 2026-09-05.
Common questions
Why do I need the carrier name on the policy?
Hippo's own claims page separates carrier-specific claims help. Preserve the carrier name and policy number when requesting history so support can route the request.
Does a claims app show the full property history?
Do not assume that. An app's visible claims and a complete carrier-issued history report are different deliverables. Confirm what the receiving underwriter requires.
Part of the Relay loss run directory. Updated 2026-09-05. See how we source content.
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