How to request loss runs from Mercury Insurance.
Mercury publishes a general customer-service route for policy questions. Its agency system is access-restricted, so a login URL should not be presented as proof of a downloadable loss-run report.
Request guidance
Where to start your request
Phone
Mercury's contact page lists 800-503-3724 for customer-service questions and claims. Ask for the process to obtain the specified policy history and confirm who may receive it.
Carrier rep
General guidanceAsk the Mercury servicing agent or agency service contact for the account to confirm the loss-history request process for the specific policy and years. This is a suggested service route; the public sources below do not document a self-service loss-run download.
Prepare your request
Use these details to organize the request, then follow the carrier's required fields and release process.
- The Mercury policy periods and whether the request is for history or one existing claim
- Named insured and policy numbers copied exactly from the policy documents
- The exact policy periods and report valuation date requested by the receiving underwriter
- Your agency contact details and the permitted delivery recipient, confirmed with the carrier
- Any release or authorization documents the carrier specifically requires for your requester role
Sources and verification
Mercury's public customer-service contact was rechecked. The agency help page returned an authorization response and is not used as proof of a current loss-run feature. The preparation checklist is agency guidance, not a substitute for the carrier's current required fields. Source review date: 2026-09-05.
Common questions
Is Mercury First's loss-run workflow verified here?
No. The agency help page required authorization during review. This guide does not claim a current report menu or a guaranteed history range.
What should I check before requesting Mercury loss history?
Distinguish a historical policy report from an existing-claim question when contacting support. Include the requested periods so the service team can identify any missing terms. Confirm the report years and valuation date the receiving underwriter needs before ordering it.
Part of the Relay loss run directory. Updated 2026-09-05. See how we source content.
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