Loss Runs
How to request loss runs from Penn National.
Penn National Insurance is a Harrisburg, Pennsylvania carrier that writes personal and commercial lines through independent agents. Loss run requests most often come up on commercial accounts being remarketed, especially workers comp and commercial auto.
How to request
Agent portal
Appointed agents sign in through PennConnect, the agents-only portal linked from pennnationalinsurance.com. It is the first place to look for policy documents and reports on accounts you service.
Phone
Penn National publishes a Customer Contact Center at 800-766-2245 on its contact page. It is a general service line, not a dedicated loss-run desk, but policyholders can call it to ask how to get their own claim history.
Carrier rep
General guidanceIf a report is not available self-serve in PennConnect, request it through your Penn National underwriter or territory contact.
What to include in your request
- Named insured exactly as it appears on the policy
- Policy number(s) and the policy periods you need
- Years of history requested (three to five is standard)
- Your agency name and producer code if you are the agent of record
- A signed letter of authorization from the insured if you are not the agent of record
Sources and verification
The PennConnect portal and the Customer Contact Center number were verified on Penn National's public contact page. Penn National does not publish a loss-run request email, form, or turnaround time, so none is listed here. Verified 2026-07-11.
In Relay
LiveWhen the loss runs arrive, Relay reads them into structured claim data. See Document Parsing →
Common questions
Can I get Penn National loss runs if I am not the agent of record?
Not directly. Either the insured calls Penn National's published Customer Contact Center at 800-766-2245 to request their own claim history, or you submit a signed letter of authorization from the insured with your request.
How long does Penn National take to send loss runs?
Penn National does not publish a standard turnaround. Requests through PennConnect for accounts you service are typically the fastest route.
Part of the Relay loss run directory. Updated 2026-07-11. See how we source content.
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