How to request loss runs from Penn National.
Penn National's contact page distinguishes new claims, existing claims and general policy help. When preparing a renewal submission, say that you need a historical report so the request reaches the right service team.
Request guidance
Where to start your request
Phone
Penn National publishes its Customer Contact Center at 800-766-2245. Ask for the appropriate channel to request loss history for the existing policy; it is a general contact, not a dedicated loss-run line.
Carrier rep
General guidanceAsk the Penn National servicing agency or underwriting contact to confirm the loss-history request process for the specific policy and years. This is a suggested service route; the public sources below do not document a self-service loss-run download.
Prepare your request
Use these details to organize the request, then follow the carrier's required fields and release process.
- The existing Penn National policy and whether the requested output is policy history or a current-claim update
- Named insured and policy numbers copied exactly from the policy documents
- The exact policy periods and report valuation date requested by the receiving underwriter
- Your agency contact details and the permitted delivery recipient, confirmed with the carrier
- Any release or authorization documents the carrier specifically requires for your requester role
Sources and verification
Public carrier sources were rechecked on September 5, 2026. They support the named service or account entry points only. A specific self-service loss-run feature, dedicated fulfillment channel and delivery time were not verified. The preparation checklist is agency guidance, not a substitute for the carrier's current required fields. Source review date: 2026-09-05.
Common questions
Should I choose the new-claim option to get history?
A new-claim report and a loss-history request are different. Ask the contact center to route the historical-report request instead of entering a new loss.
Does PennConnect have a verified download path?
The public sources reviewed identify agent access but do not document a specific loss-run menu. Confirm availability for the policy and terms with the servicing team.
Part of the Relay loss run directory. Updated 2026-09-05. See how we source content.
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