Loss Runs
How to request loss runs from Philadelphia Insurance Companies (PHLY).
Philadelphia Insurance Companies (PHLY) is a commercial property and casualty carrier, part of Tokio Marine Group, headquartered at One Bala Plaza in Bala Cynwyd, PA. It writes specialty commercial niches like human services, nonprofits, sports, and real estate, so loss run requests usually involve those books at remarketing time. PHLY policy numbers commonly start with PHPK.
How to request
Agent portal
General guidanceMyPHLY, PHLY's agent portal at phly.com, is the self-serve route. PHLY's user-guide content describes opening Reports from the dashboard menu and generating a loss run by policy or account number. The exact menu path can change, and the portal sits behind an appointed-agent login we could not fetch, so confirm it against your own MyPHLY access.
Online form
PHLY has long published a Request Loss Run form at phly.com/agents/RequestLossRun.aspx. An archived copy shows it collects your name, phone, and email, the insured name, and either a policy or agency number (its example is PHPK123456), then routes the request to PHLY. Automated checks of the live page returned inconsistent results, so open it in a browser to confirm it still renders before relying on it.
Phone
General guidancePHLY's Claims Department is 800-765-9749 (Monday to Friday, 8:30am to 8pm ET). It is the general claims line, not a dedicated loss run desk, but it is the published number that can route a request you cannot complete in MyPHLY.
Carrier rep
General guidanceIf none of the above works, go through your PHLY underwriter or marketing rep for the account.
What to include in your request
- Named insured exactly as it appears on the policy
- Policy or account number(s) (PHLY policy numbers often start with PHPK) and the policy periods you need
- Years of history requested (three to five is standard)
- Your name, phone, and delivery email (the public form asks for all three)
- A signed letter of authorization from the insured if you are not the agent of record
Sources and verification
- PHLY Request Loss Run form (live)
- PHLY Request Loss Run form (Internet Archive, 2021 snapshot)
- PHLY Claims Department
phly.com blocks automated fetches, so the Request Loss Run form and its fields were verified from a 2021 Internet Archive snapshot; the live URL is still search-indexed as PHLY's Request Loss Run page, but automated checks of it were inconsistent, so it is worth confirming in a browser. The Claims Department number and hours were corroborated from the search-indexed phly.com/Claims page (not fetched directly), and the MyPHLY in-portal steps come from PHLY help content behind a login we could not fetch, so both are left unsourced. PHLY does not publish a loss run turnaround time. Verified 2026-07-11.
In Relay
LiveWhen the loss runs arrive, Relay reads them into structured claim data. See Document Parsing →
Common questions
What is the fastest way to get PHLY loss runs?
Pulling the report yourself in MyPHLY by policy or account number is the fastest route when your account has access. Otherwise use PHLY's Request Loss Run form or call the Claims Department at 800-765-9749.
What does a PHLY policy number look like?
PHLY's own request form uses PHPK123456 as its example, so many Philadelphia Insurance policy numbers start with PHPK.
Can I get PHLY loss runs if I am not the agent of record?
Not directly. Send a signed letter of authorization from the insured with your request, or have the policyholder pull the report through their own MyPHLY access.
Part of the Relay loss run directory. Updated 2026-07-11. See how we source content.
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