Loss Runs
How to request loss runs from State Auto.
State Auto is a Columbus, Ohio based super-regional carrier that wrote personal and small commercial coverage in 33 states through roughly 3,400 independent agencies. Liberty Mutual completed its acquisition of State Auto Group on March 1, 2022.
The State Auto website still operates. It presents the company as part of Liberty Mutual while stating it continues to run under the same brand, products, and systems, and it directs agents to the SAConnect portal. Liberty Mutual has been consolidating its independent agent brands since the deal (it retired the Safeco name in 2026), so expect servicing for State Auto business to keep shifting toward Liberty Mutual channels.
How to request
Agent portal
stateauto.com directs appointed agents to SAConnect at saconnect.stateauto.com for servicing State Auto accounts. Start there for policy and claim information, and flag the original State Auto policy numbers in any request.
Carrier rep
General guidanceIf the report is not self-serve in SAConnect, or your agency's servicing has moved onto Liberty Mutual platforms, request it through your Liberty Mutual territory manager or service team and state clearly that the policies were written on State Auto paper.
What to include in your request
- Named insured exactly as it appears on the policy
- Original State Auto policy number(s) and the policy periods you need
- Years of history requested (three to five is standard), including years written before the Liberty Mutual transition
- Your agency name and producer code if you are the agent of record
- A signed letter of authorization from the insured if you are not the agent of record
Sources and verification
- State Auto, part of Liberty Mutual
- Liberty Mutual completes acquisition of State Auto Group (PR Newswire, March 2022)
- Liberty Mutual to retire Safeco brand in 2026 (IA Magazine)
SAConnect and the part-of-Liberty-Mutual status verified on stateauto.com. Acquisition and Safeco brand retirement verified via Liberty Mutual's press release and trade press. No public loss run email or turnaround is published for State Auto policies, so none is listed here. Verified 2026-07-11.
In Relay
LiveWhen the loss runs arrive, Relay reads them into structured claim data. See Document Parsing →
Common questions
Does State Auto still exist?
State Auto has been part of Liberty Mutual since March 1, 2022. Its website still operates under the State Auto brand and directs agents to SAConnect, but Liberty Mutual has been consolidating its agent-facing brands, so servicing paths can change.
Who do I ask for loss runs on a State Auto policy?
Start with SAConnect at saconnect.stateauto.com if you are appointed. If the report is not self-serve there, route the request through your Liberty Mutual rep and include the original State Auto policy numbers so the loss history can be located.
Can I get State Auto loss runs if I am not the agent of record?
Not directly. Either the insured requests their own claim history, or you submit a signed letter of authorization from the insured with your request.
Part of the Relay loss run directory. Updated 2026-07-11. See how we source content.
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