How to request loss runs from The Hanover.
Hanover's carrier-hosted commercial loss-run flyer describes an account summary with policy and claim detail. It also gives an agency-specific email route, so the useful first step is finding the correct servicing mailbox for your account.
Published carrier guide
How to request
Hanover's 2014 Enhanced Loss Run Report flyer tells agents to email their Commercial Lines processing mailbox. It does not publish a universal address. Confirm that your agency's current mailbox still handles these requests before sending policy information.
Carrier rep
The same flyer directs report questions to the local underwriter or sales manager. Use that contact to confirm current routing and missing policy periods.
Prepare your request
Use these details to organize the request, then follow the carrier's required fields and release process.
- Your agency's current Commercial Lines processing mailbox and the account policies it services
- Named insured and policy numbers copied exactly from the policy documents
- The exact policy periods and report valuation date requested by the receiving underwriter
- Your agency contact details and the permitted delivery recipient, confirmed with the carrier
- Any release or authorization documents the carrier specifically requires for your requester role
Sources and verification
The 2014 Hanover flyer was rechecked. Its age is explicit and its mailbox must be confirmed with the servicing team. A TAP claim-inquiry page is not treated as proof of a loss-run download. The preparation checklist is agency guidance, not a substitute for the carrier's current required fields. Source review date: 2026-09-05.
Common questions
Is the published email instruction current?
The source is a 2014 flyer still hosted by Hanover. It is useful historical guidance, but confirm the mailbox and process with your current servicing contact.
Does a claim inquiry screen replace the report?
The flyer describes a separate account summary and claim-detail loss-run report. Ask for that report when the underwriter needs policy history, rather than sending an isolated claim screen.
Part of the Relay loss run directory. Updated 2026-09-05. See how we source content.
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