Loss Runs
How to request loss runs from The Hanover.
The Hanover Insurance Group is a national property and casualty carrier headquartered in Worcester, Massachusetts. It distributes through independent agents and writes personal lines, core commercial, and specialty business. Loss run requests usually come up when a commercial account is being remarketed at renewal.
The Hanover is one of the few carriers that documents its commercial loss run process in public agent-facing material. Its published flyer describes a Loss Run Report with an account summary by policy, claim detail by line of business, and fields for subrogation amount, catastrophe indicator, and loss description. If an account has no losses, the report shows a zero dollar amount instead of coming back empty.
How to request
Hanover's published commercial lines guidance is direct: to request a Loss Run Report for an account, email your Commercial Lines processing mailbox. The mailbox is specific to your agency's servicing setup, so pull the address from your Hanover contacts rather than guessing at one.
Agent portal
Day-to-day servicing runs through The Agency Place (TAP), The Hanover's agent portal. TAP includes a claim inquiry tool for accounts you service, which is the first place to look for claim detail and loss history.
Carrier rep
For questions about the Loss Run Report itself, Hanover's published guidance points agents to their local underwriter or sales manager.
What to include in your request
- Named insured exactly as it appears on the policy
- Policy number(s) and the policy periods you need
- Years of history requested (three to five is standard)
- Your agency name and producer code if you are the agent of record
- A signed letter of authorization from the insured if you are not the agent of record
Sources and verification
- Hanover Enhanced Loss Run Report flyer (PDF), sites.hanover.com
- The Agency Place (TAP) password policy page, hanover.com
- TAP Claim Inquiry training page, The Hanover
The email request path and report features come from Hanover's own commercial lines flyer (form 116-1544, dated 2014), still hosted on hanover.com. TAP verified on hanover.com. Hanover does not publish a specific mailbox address or a turnaround time, so none is listed here. Verified 2026-07-11.
In Relay
LiveWhen the loss runs arrive, Relay reads them into structured claim data. See Document Parsing →
Common questions
What is TAP at The Hanover?
TAP is The Agency Place, The Hanover's agent portal. Hanover material prints the address as tap.hanover.com, while the login links on hanover.com point to tap.allmerica.com, a holdover from the company's Allmerica years. Both belong to The Hanover.
What is on The Hanover's loss run report?
Per Hanover's published flyer: an account summary by policy, claim detail by line of business, subrogation amount, catastrophe indicator, and loss description. Accounts with no losses show a zero dollar amount.
Can I get loss runs from The Hanover if I am not the agent of record?
Not directly. Either the insured requests their own claim history, or you submit a signed letter of authorization from the insured with your request.
Part of the Relay loss run directory. Updated 2026-07-11. See how we source content.
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