How to request loss runs from The Hartford.
The Hartford's EBC service guide expressly includes loss runs under Claims. It also describes commercial loss-run access through supported AMS real-time services, giving agencies two documented starting points.
Published carrier guide
How to request
Agent portal
The July 2021 EBC guide lists access to up to five years of loss history or a customized date range in the Claims section. Confirm the dates and available policies in your current EBC account.
Agent portal
The same guide lists loss-run access through AMS eServices for commercial business and notes that capabilities differ by management system. Confirm your agency's supported AMS connection before relying on that path.
Prepare your request
Use these details to organize the request, then follow the carrier's required fields and release process.
- The commercial policy periods and whether the request is through EBC or supported AMS eServices
- Named insured and policy numbers copied exactly from the policy documents
- The exact policy periods and report valuation date requested by the receiving underwriter
- Your agency contact details and the permitted delivery recipient, confirmed with the carrier
- Any release or authorization documents the carrier specifically requires for your requester role
Sources and verification
The Hartford's July 2021 EBC PDF was rechecked through the public web reader after direct fetch timeouts. Published guide evidence is distinguished from current authenticated portal testing. The preparation checklist is agency guidance, not a substitute for the carrier's current required fields. Source review date: 2026-09-05.
Common questions
Does the AMS option apply to personal lines?
The guide labels AMS eServices loss-run access as commercial only. Do not extend that specific claim to personal lines.
How current are these instructions?
The carrier-hosted guide is dated July 2021. Its documented capabilities were rechecked, but current screens and policy access were not tested in an authenticated EBC account.
Part of the Relay loss run directory. Updated 2026-09-05. See how we source content.
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