How to request loss runs from Westfield.
Westfield publishes Agency Help for agent access and a separate general customer-care listing. When history is missing, clarify whether the team needs login help or the report itself so the request is routed correctly.
Request guidance
Where to start your request
Phone
Westfield lists Agency Help at 800-243-0210, option 5, and agencyhelp@westfieldgrp.com on its agent-access pages. These contacts support access and administration; they are not documented loss-run fulfillment channels.
Phone
Westfield's general Customer Care Center is 800-243-0210. Ask the service team to confirm the historical-report process for the policy and requested years.
Carrier rep
General guidanceAsk your Westfield servicing agency or underwriting contact to confirm the loss-history request process for the specific policy and years. This is a suggested service route; the public sources below do not document a self-service loss-run download.
Prepare your request
Use these details to organize the request, then follow the carrier's required fields and release process.
- Whether the request is an Agency Help access issue or a policy loss-history request
- Named insured and policy numbers copied exactly from the policy documents
- The exact policy periods and report valuation date requested by the receiving underwriter
- Your agency contact details and the permitted delivery recipient, confirmed with the carrier
- Any release or authorization documents the carrier specifically requires for your requester role
Sources and verification
Public carrier sources were rechecked on September 5, 2026. They support the named service or account entry points only. A specific self-service loss-run feature, dedicated fulfillment channel and delivery time were not verified. The preparation checklist is agency guidance, not a substitute for the carrier's current required fields. Source review date: 2026-09-05.
Common questions
Who can help identify my agency administrator?
Westfield's username-help page directs users with administrator questions to Agency Help. Use that route for account setup rather than emailing client loss records to technical support.
Does Agent's Web Passport prove access to a loss-run report?
It is an authentication and access system. The public pages reviewed do not document the report's menu or historical range, so confirm those with the servicing team.
Part of the Relay loss run directory. Updated 2026-09-05. See how we source content.
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