Loss Runs
How to request loss runs from Westfield.
Westfield began as Ohio Farmers Insurance Company in 1848 and still runs out of Westfield Center, Ohio. It writes personal lines plus commercial business (small business, middle market, agribusiness, surety) through a network of more than 1,000 independent agencies. Loss run requests most often come up when a commercial account is being remarketed.
How to request
Agent portal
Appointed agents work Westfield business through the agent site at agent.westfieldinsurance.com, signing in with Westfield's Agent's Web Passport (AWP) credentials. It is the first place to pull policy documents and claim information for accounts you service.
Phone
Westfield's published customer care line is 800.243.0210, Monday through Friday, 8 a.m. to 8 p.m. ET. Option 5 reaches agency help, also published as agencyhelp@westfieldgrp.com, and that channel exists for portal and login support. Neither is a dedicated loss run desk, but customer care is the published route for insureds requesting their own claim history.
Carrier rep
General guidanceIf a report is not available self-serve, request it through your Westfield underwriter or agency support contact.
What to include in your request
- Named insured exactly as it appears on the policy
- Policy number(s) and the policy periods you need
- Years of history requested (three to five is standard)
- Your agency name and producer code if you are the agent of record
- A signed letter of authorization from the insured if you are not the agent of record
Sources and verification
- Westfield agent site
- Westfield Agent's Web Passport help page
- Westfield contact page
- Westfield Insurance on Wikipedia
Agent site, the Agent's Web Passport login, and the 800.243.0210 line (option 5 for agency help) verified on Westfield's public pages. Westfield does not publish a loss run request email or a turnaround time, so none is listed here. Verified 2026-07-11.
In Relay
LiveWhen the loss runs arrive, Relay reads them into structured claim data. See Document Parsing →
Common questions
Can I get loss runs from Westfield if I am not the agent of record?
Not directly. Either the insured requests their own claim history through Westfield customer care at 800.243.0210, or you submit a signed letter of authorization from the insured with your request.
Does Westfield publish a loss run email address?
No. The only agent-facing contact Westfield publishes is agency help at 800.243.0210 option 5 and agencyhelp@westfieldgrp.com, and that channel is meant for portal and login support. Report requests go through the agent site or your Westfield rep.
How long does Westfield take to send loss runs?
Westfield does not publish a standard turnaround. Requests through the agent site for accounts you service are typically the fastest route.
Part of the Relay loss run directory. Updated 2026-07-11. See how we source content.
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