How to request loss runs from Zurich North America.
Zurich publishes a dedicated loss-run email and a RiskIntelligence download route for enrolled accounts. Keep enrollment questions separate from report requests so the right team can act on your message.
Documented report route
How to request
Zurich's RiskIntelligence page directs loss-run requests and follow-ups to Zurich.riskintelligence@zurichna.com. The same page uses Ask.RiskIntelligence@zurichna.com for enrollment questions when the underwriter or customer service executive is unknown.
Agent portal
Zurich's loss-run page says enrolled RiskIntelligence users can log in to download loss runs. Account access is required; contact the underwriter or customer service executive about enrollment.
Prepare your request
Use these details to organize the request, then follow the carrier's required fields and release process.
- The account name, policy numbers and whether you need report fulfillment or RiskIntelligence enrollment
- Named insured and policy numbers copied exactly from the policy documents
- The exact policy periods and report valuation date requested by the receiving underwriter
- Your agency contact details and the permitted delivery recipient, confirmed with the carrier
- Any release or authorization documents the carrier specifically requires for your requester role
Sources and verification
Zurich's current public loss-run and RiskIntelligence pages were rechecked through the web reader. The old two-business-day claim was not present and was removed. No form was submitted and no enrolled account was accessed. The preparation checklist is agency guidance, not a substitute for the carrier's current required fields. Source review date: 2026-09-05.
Common questions
Which Zurich address is for an actual report?
Use Zurich.riskintelligence@zurichna.com for loss-run requests and follow-ups. Ask.RiskIntelligence@zurichna.com is the separate enrollment-question address.
Does Zurich promise a two-business-day turnaround?
The current public pages reviewed do not show that timing commitment. Ask the receiving team for an expected delivery date instead of relying on an older turnaround claim.
Part of the Relay loss run directory. Updated 2026-09-05. See how we source content.
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